EA Staff (Retired)
Thanks for taking the time to respond. Let me offer some counterarguments:
1. Absence of evidence is not evidence of absence. This problem could be greatly underreported simply due to the fact that it is difficult to be sure that the join went through and a lot of people simply don't bother reporting issues. Additionally, this logic only further aggravates the frustration of the dedicated players who invest a lot of time in the game and actually do care enough to report the issue.
2,3, and 4: If, as it seems, you have concluded (and I actually agree) that the user interface is confusing and results in some players missing out in events, that seems like a design issue to me rather than user error, and should be addressed.
If this issue is considered too low impact to fix, which again is arguable since it clearly affects dedicated players, who are essential to the success and longevity of the game, at the very least it should be flagged as a known problem and documented so people can avoid running into it.
The way the bug report is currently documented is confusing and not helpful.
Hey @SuperLopez70 !
I understand #1 for sure. I don't make decisions about what gets investigated, I am just trying to convey the current situation as I best understand it. 🙂 Every bug is frustrating to users who experience it, and this board is full of players insisting that "their bug" get fixed immediately. If this issue truly is very widespread, the Devs and QA Support need to hear about it more - so that resources can be appropriately divided. Right now, it appears to be very low frequency (and potentially based on user error, not actually a game bug), so the impetus to make changes would be low.
Please note - I am not defending that position, just explaining why it's the likely scenario. It's entirely possible that there is an army of developers furiously working on this problem, but we don't usually hear about in-progress bug fixes - we just see when they are fixed in patch notes.
I am very surprised that the "grayed out" Join button has been left untouched for months. At one point, it made it on the "Known Issues" forum list, but seems to be largely forgotten.
