Sith Assassin Refund

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Missing gear
Android version: 8.0
Ally Code: 165-721-311
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I have Darth Revan and added additional gear to Sith Assassin after 3/20 and did not get a refund on gear, more specifically all G12 gear pieces 
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Poland