When the new guild raids system was launched our guild ran HSTR. On the first launch of the new format, we made it into phase 4, but faced a bug where anytime our characters hit Sion or Nihilus, no damage was being shown on their health meters. We aren't running super basic squads, teams of all relics hit them and no damage to health meter. As well, in the top right hand corner, instead of the oppponent we were facing, like Sion, it shows Hoth Rebel. I am assuming someone at EA did a reset or patch or something because my SWGOH game reloaded and then damage was being recorded and we finished the raid and earned the max crate. We launched the HSTR 2 nights ago and as soon as we got into phase 4 the same bug happened. I tried reporting this through the "help" option in the game itself, but no offense that path to any tech issues is a hot mess dumpster fire that has never helped me with any issues. Our time to complete our raid is now down to a few hours, we are less than 2 million points away from the max crate and this bug is not allowing us to eliminate either Sion or Nihilus to earn those points against Traya.
I am sure you are aware of this but wanted to be able to fully explain our trouble and the fact we are set to lose the max crate through no fault of our own. We expect to be rewarded what we would have earned but for the game bug. I even sent pictures through the help option in the game and can send them to whoever in EA if necessary to show the efforts our guild has made to get this resolved.
I will speak only for my guild, but other guilds probably feel the same way. We went that entire week with no raids, not earning any extra gear, credits, etc. to continue building our characters and that puts us behind in our builds. Then when this launched and we hit the bug in phase 4, we thought hopefully temporary especially after someone at EA did something. Then on second launch of it we face the same bug issue in phase 4, with the possibility of losing the max crate rewards through no fault of our own. This isn't a good look for EA. The 1000 crystals and 3 Chewie shards were nice but weren't anywhere close to compensating the players for their waiting and then the raid bugs.
