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Anonymous's avatar
Anonymous
8 years ago
Solved

Star wars galaxy of heroes no longer compatible

With the new update, i can no longer play swgoh. When i load it says new client available then takes me to play store where it says the game is no longer compatible on my device. I have a galaxy s7.
technical issues
  • EA_Barry's avatar
    EA_Barry
    8 years ago

    @domfsu

    Let us know if these steps help you, thanks.

    1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
    2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
    3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
    4. Reboot the device.
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
8 years ago

@domfsu

Let us know if these steps help you, thanks.

  1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
  2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
  3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
  4. Reboot the device.
  • Anonymous's avatar
    Anonymous
    8 years ago
    That fixes it, thank you!

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