Stuck in Tutorial (Training Droid)

I am having this exact same issue.  I ave spent hours with EA tech and they sent me here.

EXACT same issue.

How did they solve?

Uh, they didn't.  You're the first person to respond to this in any way.  If there were some way to file a ticket, I would do so, but this reporting forum seems to be my only recourse.  It's been over a week now, would ANYBODY at EA or CG care to respond?

Hi all, thank you for the report. We've been unable to reproduce this issue with the steps that @Downbylaw638 mentioned. It appears the issue is with having more than 1 Training Droid which we can't see where you got it from.
Regardless, without a Player ID or Ally Code there is not much we can do. A way to fix this might be to reset the device to factory settings and go through the tutorial again. While this may not be the ideal fix, it's the only one I can think of that might work. 

If any of you remember any additional details which might help reproduce this issue please let us know. 

As I stated in the original post, it's impossible to get through the tutorial to retrieve an ally code.  I'm also talking about the same issue with this same account on MULTIPLE devices, running various versions of Android, a factory reset on any one of them is not going to change anything.  Did you even read the original post?  It's clearly an issue with the game, not the devices and their respective install bases or caches.  Are you sure you're not an overseas Dell or Apple technician in disguise, and your only recourse for any problem you don't understand is "factory reset"? I'm not trying to spark an argument, but that's a really dumb idea that has exactly 0% chance of working.

I don't know where I got the extra training droids from, either, the fact that you can't imagine how is beyond me.  You tell me where I got extra training droids from.  It's not like I could've retrieved them from the mail, or any other fashion, because the tutorial literally will not let you do anything else but go through it and get stuck.  Now, I can provide a player ID (WildKarrde) and even a Google Play Games account name (not posting that here, PM me if you really want it to help), but retrieving an ally code in the way outlined is impossible.

That did the trick, thank you so much.  I really have no idea how I got more than the one training droid, but I'm now through the tutorial and playing normally.  Thanks for the help!

@ml_loven We managed to locate your account by the details you provided. I followed up with a PM.