Forum Discussion

EA Staff (Retired)

8 years ago

Stuck in Tutorial (Training Droids) issue post here

If your account is stuck in the part of the Tutorial where you need to assign Training Droids to Jedi Consular but are unable to because you have more than 1 Training Droid, please provide us with th...

bug

EA_UltraSlide

EA Staff

5 years ago

Hi @BeatNcheeks20fo7

We are having difficulty locating your account. Has anything changed since you made this post?

For example have you accepted any login rewards that would have changed the number of Crystals or Credits you have?

BeatNcheeks20fo

5 years ago

On review it seems I incorrectly listed 302 Crystal on my original post, screenshot and current account show 382. This is my own typo error. Apologies for that.

EA_HighCommand
EA QV Team
5 years ago
Thanks for the updated information. We keep looking for your account and keep you posted.
EA_HighCommand
EA QV Team
5 years ago
Hi @BeatNcheeks20fo7,

We've found your account and have reset your Jedi Consular to level 1 so that you can complete the tutorial step where you need to level him up. We have sent all the previously equipped gear to your inbox, as well as the Training Droids we had to remove/you used to train him up. Please claim all the items only after you completed the tutorial, otherwise, you may become stuck again. Thanks for sticking with us whilst we got that sorted.
- FletcherJY
  5 years ago
  Last played Jan 15th 2021
  First download Jan 14th 2021
  Android phone
  Player name- FletcherJY
  Country- UK
  Player level- 18
  Crystal balance- 526
  Credit balance- 16.9k
  Training droids- Jedi Consular is at max level (19) so I can't see the number of droids currently
  - EA_HighCommand
    EA QV Team
    5 years ago
    Hi @FletcherJY and thank you for reporting this.
    
    We made some changes to your account and reset your Jedi Consular to level 1 so you should be able to complete the tutorial now. All gear and previously used training droids etc. have been sent to your inbox in-game. Please claim those after you completed the tutorial. If you run into any other issues, please let us know.