Forum Discussion

Anonymous

9 years ago

Approved

Stuck on Checking for updates and loading cantina screens

Whenever I open the app it always get stuck on the "Checking for updates" screen. Whenever that loads it'll get stuck on the "Loading Cantina" screen. It's getting pretty annoying. The only way that i...

bug

EA_Andy

EA Staff (Retired)

9 years ago

Hi @AwakenedOne12

It's interesting that the game works on data but not wifi. Is the wifi working okay on other games?

Were you logged into an account? If so I'd reinstall the app to see if that helps.

- Andy -

Anonymous
9 years ago
Approved
The Wi-FI works on every game i have. I uninstalled and reinstalled the game, but still gives me the "Checking for updates" screen. Even when it passes the updates screen it'll get stuck on the "Loading Cantna" screen. It's been almost a whole week and a half since the problem started.
- Anonymous
  9 years ago
  Approved
  Did this problem get fixed? because I have the same problem.
  - Anonymous
    9 years ago
    Approved
    No not yet, I'm still having issues.
- EA_Andy
  EA Staff (Retired)
  9 years ago
  @AwakenedOne12 @skippavlic714 - If it's working on data but not WIFI could you try power cycling your router - turn the router off, pull the power cable out for 60 seconds and then plug back in.
  
  Additionally have you tried the game on a different wireless location?
  
  - Andy -
  - Anonymous
    9 years ago
    Approved
    It just started today for me. My phone updated to Android 7.0 nougat today, and since then I only load to the loading cantina screen then it just stays there. Can't get in at all. Doesn't work on wifi or 4g. Have uninstalled then reinstalled. Still can't get past loading cantina screen. All my other apps work. (Wi-Fi and 4g)