Stuck on loading cantina splash page
Galaxy of Heroes on Android 9, fully updated. Have not been able to progress past Loading Cantina page for a week now. Have done forced restart on app and phone with no luck.
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @Tellmedark, can you add a bit more of what is happening on your screen with this? Are you seeing an infinite loading screen or has an error message popped up?
It just stays on the Cantina Loading page (see attached)
EA_ArrenaiEA Staff (Retired)
Hey there, @Tellmedark. Thanks for the information and for the screenshot.
You may have already tried some of these steps, but I'd like to double-check that it isn't one of these issues. You may re-try the game after any of these steps.
Force-close the app:
- Open the Settings App
- Scroll down and tap on Application Manager
- Scroll down in the 'Downloaded' list and tap the name of the app
- Tap 'Force Stop' to fully close the app
- Try re-loading the app
Power-cycle your device:
- Turn off your device
- Wait 30 seconds
- Turn the device back on
- Try re-loading the app
Clear the game cache:
- Go to the Settings menu
- Find Apps in the menu
- Locate the game
- Tap on Storage
- Click Clear Cache
Please let us know how that goes.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? :eahigh_file: Accept as Solution
ASK. ANSWER. LEVEL UP.
Just tried all three in sequence as independent solutions and it did not work. Same issue.
Have followed below steps and am still unable to log in - very frustrating when my internet isn't to blame and neither is the cache.
Any help as it's currently a TW and i'm unable to help my guild out!
Mine is also not working. Stuck on checking for updates, made it once to loading Catina page
- I am also having this problem, and the 3 described solutions did not work. I have also tried uninstalling and reinstalling the app. Not loading past 'checking for updates'
That happens to me sometimes too. I typically just force close, clear cache, restart iPhone and then it works. A long time ago I had to delete/ reinstall the app and it worked.
Currently however experiencing issues with game crashing. I’m on iOS. Apple iPhone 6. Update version 12.3. Made a topic about it but have yet to receive a response back. Would greatly appreciate it. Thanks.
Featured Places
SWGOH Technical Issues
Get help and discuss troubleshooting for STAR WARS™: Galaxy of Heroes with other players.Community Highlights
- EA_Lanna3 months ago
- EA_Lanna7 years ago
