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KillerMuffin56's avatar
KillerMuffin56
Seasoned Newcomer
9 months ago
Solved

SW GoH Account linked to not existing EA Account

Hi guys,

long story short: my SW GoH Account is linked to a deleted EA Account (definitly deleted, because i could changed the Email on my Main EA Account to the one that got deleted) and now i can't disconnect my SW GoH Account from the EA Account, it always says Error Code 9 (see Screenshot).

The EA Account got deleted in the beginning of july this year (at this point, there was no Button to disconnect from EA).

Is there a way to still disconnect from EA (i assumed the connection will automatically get deleted since SW GoH is missing an endpoint for teh connection)?

Thank you in advance and

Best regards

Muffin

  • Barbarossa5's avatar
    Barbarossa5
    9 months ago
    @KillerMuffin56 ok it looks like this account has a NucleusId that refers to no Account at all (i guess because the Account was deleted)

    Only EA Help will be able to handle this situation. I know its really painful to talk to them but you have to do it. And you maybe need to explain your issue over and over again until someone underatands it.

4 Replies

  • Barbarossa5's avatar
    Barbarossa5
    Seasoned Ace
    9 months ago
    @KillerMuffin56 ok it looks like this account has a NucleusId that refers to no Account at all (i guess because the Account was deleted)

    Only EA Help will be able to handle this situation. I know its really painful to talk to them but you have to do it. And you maybe need to explain your issue over and over again until someone underatands it.

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