SWGOH Account Recovery – Request for Community Manager Assistance / Escalation

MAJOR UPDATE: Original SWGOH Account Successfully Accessed on PC — Android Still Blocked by Deleted Google Play Games Profile

I wanted to share a significant development regarding my ongoing Star Wars: Galaxy of Heroes account recovery issue.

I HAVE SUCCESSFULLY ACCESSED MY ORIGINAL SWGOH ACCOUNT THROUGH THE EA APP ON WINDOWS PC!

After installing SWGOH through the EA app and signing in with my existing EA credentials, the game successfully loaded my original account with all my years of progress intact.

Original Ally Code: 869-222-245

This confirms that:

1. My original SWGOH account still exists and is fully operational.
2. My EA account remains correctly associated with my original game profile.
3. I can access and play my original account through EA authentication on PC.
4. The remaining issue is specifically restoring access to that same account on Android.

The Android Authentication Problem

For context, I accidentally deleted my Google Play Games profile, NOT my Google account or Gmail address.

Google Support has confirmed that the deleted Play Games identity cannot be restored.

After creating a replacement Google Play Games profile under the same Google account, SWGOH now loads a new Level 18 account instead of my original profile.

On Android, the initial login screen only offers Google Play Games or Guest access. There is no direct EA account login option.

When I attempt to recover my original profile through Settings → Connect → Import Account, the game successfully recognizes my original SWGOH account through EA authentication.

However, the import is blocked because my original account remains associated with the deleted Google Play Games identity.

The same original account that Android refuses to import is fully playable through EA authentication on PC.

EA Help Has Not Resolved the Issue

I have contacted EA Help repeatedly and provided documentation of the problem.

Unfortunately, I continue receiving responses stating that Google-to-Google account transfers are unsupported and that SWGOH accounts cannot be unlinked from Google Play Games.

I understand that account-linking restrictions exist to protect player data and account security.

However, I am not requesting a transfer of game progress between two existing accounts.

My original game account is intact, accessible, and already associated with my EA credentials.

I am requesting an investigation into whether the obsolete Google Play Games association can be safely removed or repaired while preserving my original account and active EA connection.

One EA Help representative also advised me that I could access my original account on Android using my linked EA credentials. Unfortunately, no instructions were provided for bypassing the Google Play Games association