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Sparkydrill77's avatar
1 month ago
Solved

SWGOH CRASHING ON IPAD

A few hours ago I downloaded the new IPAD public beta now SWGOH keeps crashing before it fully loads. 

  • Hey Sparkydrill77​,

    The danger with betas is that they tend to be buggier than the release versions, so it's possible that that's what's causing issues at the moment. Regardless, I can share some troubleshooting steps just in case, but maybe it's worth downgrading back to before the beta.

8 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey Sparkydrill77​,

    The danger with betas is that they tend to be buggier than the release versions, so it's possible that that's what's causing issues at the moment. Regardless, I can share some troubleshooting steps just in case, but maybe it's worth downgrading back to before the beta.

  • ShastLeLow's avatar
    ShastLeLow
    New Rookie
    1 month ago

    While this can certainly be the case, a few things for you to share with your dev team. 

    1. I have successfully been running the iOS/iPadOS 27 betas since WWDC, with no problems in the game until the Dark Yoda event known issue (that has since been resolved). Since the hotfix? Crashes every time. Coincidence? Possibly. But I don’t believe in coincidence. 
    2. Even if it is bets related, we are on dev beta 5 or 6. Much closer to GM than not, so your team should be ensuring compatibility prior to the early September public release. 

    while I accept potential disruptions when I install beta os versions, as a developer myself, it drives me nuts to see the, sadly too often, response being “downgrade off the beta” with no acknowledgment that you’ll pass the information along. That’s just burying your head in the sand. 

  • Smorkchop's avatar
    Smorkchop
    Rising Newcomer
    1 month ago

    EA_QueenBee​ I’m having this same issue on the iOS 27 beta since the hotfix. I believe it’s related to Game Center somehow. I have my SWGoH account linked to my Google account and I can still launch the game fine on Android. Also, if I sign out of Game Center on my iPhone, the game launches fine, albeit without my account data. This isn’t a solution obviously - just providing some additional evidence.

  • ShastLeLow's avatar
    ShastLeLow
    New Rookie
    27 days ago

    EA_QueenBee​ - any update on this?  It been ongoing since the Dark Yoda hotfix. Fortunately my iPad (also on the beta and same account) is not affected 

  • daegos240's avatar
    daegos240
    Rising Newcomer
    27 days ago

    I’ve been having the same issue since the hotfix release too. Have tried every suggested “fix” and every combo of install/relaod/login/remove update six ways to Sunday. Everything else on my phone works perfectly fine even other games. Personally I’d just like a fix to play again and comp. for everything I’ve lost while the game won’t work for me. (TW rewards, Conquest, Yoda event)

  • ShastLeLow's avatar
    ShastLeLow
    New Rookie
    27 days ago

    I guess I jinxed myself. Now the iPad won’t load it either. 

  • assassin3355's avatar
    assassin3355
    Seasoned Newcomer
    26 days ago

    This was working with no issue until your last update. That is all that changed. It does not inspire confidence when developers can’t just own up and say they introduced a bug or we didn’t take x into consideration, only to just blame it on the OS. Classy….. Real Classy. 

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