Forum Discussion
8 years ago
Mine is 13MB and it takes forever to load with multiple time outs saying there is a prob w my connection and there isn’t. Started from most recent update in May 2018. Happens EVERYDAY the first time I try to play.
- EA_HighCommand8 years ago
EA QV Team
Hi everyone,
Sorry to hear that you are having trouble with repeated asset downloads.
Usually, clearing your device cache and/or a clean re-install with a strong and stable internet connection is able to resolve the issue.
You can also try switching from WiFi to 3G/4G and the other way around.
Here are some additional troubleshooting steps: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps.
- zeratul0218 years agoNew ScoutHello, I tried clearing the cache, then data, then uninstalling the game. Then I tried to wipe my device cache partition.
On Wifi assets download automatically so you don't always notice the problem. On 4G it gives you a warning dialog. I've tried downloading on 4G as well, didn't help.
None of those helped. The issue persists. I don't observe this on my iPhone 6.- EA_HighCommand8 years ago
EA QV Team
Thank you for the swift reply @zeratul021.
Sorry to hear that none of the steps were able to resolve your issue.
Do you have enough space on the device? (silly question, but we want to be sure)
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