[SW:GoH] [PC] update permanently stuck at 81%
Hello,
I'm posting here because after more than a week of contacting EA Support every day, neither of our issue has been resolved.
Since the latest SWGoH update (new characters), the PC version is permanently stuck at 81% (93 MB / 116 MB) while downloading game resources.
The game never progresses beyond this point.
We have already tried:
- force closing the game and EA App
- rebooting the PC
- clearing EA App cache
- using Repair
- deleting the SWGoH cache
- deleting the entire AppData\LocalLow\Electronic Arts\SWGoH folder
- uninstalling the game
- deleting all remaining files from Program Files and AppData
- uninstalling and reinstalling EA App
- reinstalling the game on another drive
- creating a completely fresh installation
Despite all this, the download always resumes at 93 MB / 116 MB (81%) and freezes at exactly the same point.
The Player.log contains no HTTP, SSL or timeout errors.
Even more confusing:
- another Windows 11 PC on the same network downloads the update successfully;
- an iPhone on the same network also downloads the update successfully.
This strongly suggests that the problem is not related to our Internet connection, but possibly to this specific EA account or to the resources being delivered for this installation.
At this point, my son has already missed Grand Arena and was unable to complete the current Era because he cannot access the game.
Could someone from EA please investigate both issues?
If these are account-side problems, I would also appreciate compensation for the content and rewards he has missed while waiting for support.
Thank you.
