Forum Discussion

FunkyBeskar's avatar
FunkyBeskar
3 years ago
Solved

SWGOH: Remove EA Connect account

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 7
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 678833849
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I cannot unlink my EA Connect account. I swapped from iOS to Android. I don't have access to the old EA Connect account.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Other
Country England, USA

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Please unlink my EA Connect so I can log into the store using my new personal EA account. This account I'm posting from is currently tied a a separate account with allycode of 317497646. 

bug
  • EA_Gunner's avatar
    EA_Gunner
    3 years ago

    At the moment it is not possible to unlock the accounts. You only can update the EA account details on ea.com. For example changing your email address or date of birth.

8 Replies

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    At the moment it is not possible to unlock the accounts. You only can update the EA account details on ea.com. For example changing your email address or date of birth.

  • FunkyBeskar's avatar
    FunkyBeskar
    3 years ago

    That seems like a terrible system to put in place. When will it be fixed?

  • FunkyBeskar's avatar
    FunkyBeskar
    3 years ago

    Seems weird EA wouldn't want more money in their pockets. Who's making these sort of poor decisions. I guess Google will keep getting their cut of the EA pie. 

  • aag2p753qr93's avatar
    aag2p753qr93
    2 years ago

    Would it be possible to delete the old account? With SWGOH detect that and allow connecting a new account?

  • larsbabaghanoush's avatar
    larsbabaghanoush
    Rising Rookie
    2 years ago

    is this still not solvable? @EA_Gunner  I've been dealing with "EA HELP" for a week and have got no where. I'm VERY frustrated that I can't log into the webstore NOR even TRY the PC Client. Someone has GOT to fix this. WHY does this need to be a problem? Just let us unlink EA CONNECT. I'll never buy anything in this game again if I can't have access to the store or even TRY out the new PC Client. I can't be alone in this!

  • LegoFan9WasTaken's avatar
    LegoFan9WasTaken
    Seasoned Rookie
    2 years ago

    There is a title update that has allowed for EA connect to be unlinked on the PC client. That update has not made it to mobile yet, but will most likely also include the feature. 

  • thm204901's avatar
    thm204901
    12 months ago

    I have been having the exact same issue man, I've unlinked my swgoh from my old ea account and it just says "an error occured" when i tried to link to my new one.

  • LegoFan9WasTaken's avatar
    LegoFan9WasTaken
    Seasoned Rookie
    12 months ago

    Make sure your device is set to English and both the EA account and SWGoH account are 18 or older

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