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Tester0011's avatar
Tester0011
Newcomer
9 months ago
Solved

SWGOH Stuck on Black Screen at Start Up

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? iphone XR
OS Version iOS 17.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 516-969-331
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Right after the EA load screen the screen goes black and nothing else happens.
Steps: How can we find the bug ourselves? Start the game.
Connection Type Wifi
Please select your region North America
Country US

The issue started today after 1 PM Central time and happens when I am using WiFi and when I am using mobile data. I have left the game on the black screen for 15 minutes and nothing happens, I have restarted the phone and also cleared the cache and reloaded the game all to no avail.  This is happening when I am at home on WiFi and when I am at work on mobile.

9 Replies

  • It started with the game not loading today, getting a black screen after the EA logo.

    Then i updated the game, and ever since I get the same connection error message during the loading screen despite having perfect G4/5 connection.

  • Hi the same here

    cant play conquest CG has to give us 2 more days or the red box

    and all these happens since PC support was release

  • I tab the icon to launch game, it goes to black screen and nothing else happens. On WiFi or on cell service. Restarted device (i0hone 10.)

  • Wisha1's avatar
    Wisha1
    9 months ago

    Same here i’m on iphone and it’s just stuck on black screen. I have the latest version of the game!

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