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noelquizalla's avatar
noelquizalla
8 years ago

Switching account to new device that is a kid account

When I started playing this game a long time ago, I never saw it ask me for my age, and didnt know that was a thing till a year into playing it.  

Now I got a new phone and I'm trying to transfer my account and it seems impossible because my.original account is a kids account.  On the game on the new phone I set my age to 35 (my age) and i have options to link it to Google chrome and I have an option Link a Device, but my main account (which is a kids) doesn't have the either of those buttons on setting.

My Player ID is 6feFPwrJQ6-mQEzBckgc5A

And my Ally code is 312-791-238

Ive been playing this game for nearly 2 years and it would be crushing if I just had to stop.  Can you helpe get account transferred? 

technical issues

1 Reply

  • AHQ_John's avatar
    AHQ_John
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    @noelquizalla

    Hi there,

    Sorry to hear that you are having this trouble.
    This appears that your account has always been a guest (local save) account and that the DOB was entered perhaps incorrectly at the time of set up which prevents "Facebook" or "Google Play" store linking.
    Unfortunately, we will be unable to alter any DOB on the account however we may be able to link your Guest account with a Google Play account to ensure that your data will be stored in the cloud.

    To do this we will need you to contact our Dedicated Mobile Team from within the game, simply by following the below article.

    EA Help - SWGOH - Contact Us 
    https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes

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