Forum Discussion

IAmKrego's avatar
6 years ago
Solved

Territory War disappeared after update, may have also lost gear

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S9+
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 374-358-535
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug After the most recent update (3/10/20), my guild's Territory War disappeared. The guild name is "Chiss Exp Defense Fleet." Other users are reporting a similar issue, along with missing gear/salvage. I am unable to verify that the same hasn't happened to me, as well.
Steps: How can we find the bug ourselves? Check the activity log on my account. I was signed up for the Territory War, and was in the "Setup Phase" or phase 2 of 3. After the update installed, none of the 46/50 of us that signed up have access to the board.
Connection Type Mobile
Please select your region North America
Country United States

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Samsung Galaxy S9+
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 374-358-535
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug After the most recent update (3/10/20), my guild's Territory War disappeared. The guild name is "Chiss Exp Defense Fleet." Other users are reporting a similar issue, along with missing gear/salvage. I am unable to verify that the same hasn't happened to me, as well.
Steps: How can we find the bug ourselves? Check the activity log on my account. I was signed up for the Territory War, and was in the "Setup Phase" or phase 2 of 3. After the update installed, none of the 46/50 of us that signed up have access to the board.
Connection Type Mobile
Please select your region North America
Country United States

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S9+
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 374-358-535
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug After the most recent update (3/10/20), my guild's Territory War disappeared. The guild name is "Chiss Exp Defense Fleet." Other users are reporting a similar issue, along with missing gear/salvage. I am unable to verify that the same hasn't happened to me, as well.
Steps: How can we find the bug ourselves? Check the activity log on my account. I was signed up for the Territory War, and was in the "Setup Phase" or phase 2 of 3. After the update installed, none of the 46/50 of us that signed up have access to the board.
Connection Type Mobile
Please select your region North America
Country United States

5 Replies

  • What happened to the territory war on 3/10/20?  After the update I went to setup more on defense and it was gone, will we get some type of compensation for deleting the war?  My ally code is 176-559-366.  Thanks 😊 

  • Natalia_kt's avatar
    Natalia_kt
    6 years ago

    Hello. It was said that all players lv 60 and above will receive 150 crystals as compensation but I haven't still got them.

    My Ally code is 218-288-559 

    Android tablet 

    Lvl 85

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    6 years ago
    @Natalia_kt Have you received the new update? Try force-closing your app and restarting - that usually triggers inbox messages being delivered.
  • Natalia_kt's avatar
    Natalia_kt
    6 years ago

    Yes I restarted the game and even re-entered my Google account. 

    Everything is fixed in an hour, thanks for EA support 

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