@ninjah9 wrote:
@GladOS-013: Wow, I cant believe you are still telling me to contact customer support!??? I, along with at least five others on this issue have explained IN DETAIL why this is a ridiculous suggestion.
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So putting your mocking, and skeptical tone aside (which is another huge issue with your handling of this situation) you are just plain wrong. Here are 24 instances of players missing at least more than one TW. That alone amounts to at least 10 months worth of progress players have missed out on. And that is just the people who took the time to report it. The last post #24 missed out on 3-4 TW's that's about a month's worth just for one player! Because of your horrible handling of this situation, and treating of players/customers with doubt and skepticism, I have concluded that the #11th post has the right idea. I advise all players having this issue to seriously consider this.
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P.S: You should do the players, and this company a favor, and quit this job.
Hello, @ninjah9 and thank you for the comments and your opinions!
I am not "telling you" to go to Customer Support. I am telling you that Customer Support is the place to go for compensation. That is just a fact, and regardless of how agitated that makes you, the fact doesn't change. To provide an analogy that hopefully will help: If you go to McDonald's and ask for a taco, they cannot give you a taco. They can only direct you to the nearest restaurant that serves tacos (if they are attempting to be helpful - otherwise they'll just tell you to go away). You may not like the tacos at that other restaurant...but McDonald's doesn't have any.
I am sorry if you found my tone skeptical or mocking. It was intended to be "snarky," but you seem to be too agitated to appreciate that. I will attempt to be less snarky when directing comments at you. Please keep in mind that mischaracterizing the scope of an issue (such as through exaggeration) is not helpful, and claiming that people are literally missing out on months worth of rewards is not accurate.
In terms of your last comment, I would appreciate if you would read my posts and signature more carefully. I am not an EA/CG employee, I am just a volunteer who helps out on these forums. I would also like to direct you to the Dos and Don'ts of this Forum.
The signup period for the next Territory War should start in a few hours. Let's see what data can be collected this time-around and see if we can identify the issue that players are experiencing! The first step to fixing a problem is understanding it!
@GladOS-013: @Tacos!!? After all that, you talk about tacos!!? This is a total joke! You keep saying you are not an employee, while at the same time you seem to be the only person responding to this problem... so what does that tell us about this companies response to the issue??? They are not taking it seriously aka it's a joke. And I will be reporting this to the BBB. I found posts about this issue as far back as January
@ninjah9 wrote:
@GladOS-013: @Tacos!!? After all that, you talk about tacos!!? This is a total joke! You keep saying you are not an employee, while at the same time you seem to be the only person responding to this problem... so what does that tell us about this companies response to the issue??? They are not taking it seriously aka it's a joke. And I will be reporting this to the BBB. I found posts about this issue as far back as January
Hi @ninjah9 ! As I explained, I brought up tacos as an analogy to help you understand the difference between "telling you to go to Customer Support," vs "explaining that Customer Support is the only option." Would you prefer a different analogy? I am honestly not sure whether you don't understand or you are just so agitated that you are being intentionally belligerent. I'm assuming positive intent from you, which leads me to the conclusion that you didn't understand. However, in the spirit of "not being snarky at you", I will instead directly ask whether you understand or not.
I would like to refer you to responses #10, 23, 27, 29, 64, 71, and 72, which are all from EA employees working to discuss this issue. It's definitely not "just me."
The next TW registration period ends in a few hours. Is your entire guild registered? If you would like to positively contribute to this investigation, please take a screenshot of your guild's registration numbers (i.e. the "50/50") and submit it to the forums if you end up with fewer members after the phase changes. Thanks!
