https://answers.ea.com/t5/Bug-Reports/Losing-banner-for-no-reason/m-p/6485230#M6311 I can explain what is happening here. If you read my post here. The person that finished the individual territory did so just before just as or just after the timer expires on the 5 minute counter. Thus defeating the enemies but call the battle a draw becuase it happened after time expired and awarding no point for the win or in your case the while individual Territory zone. Until this is fixed make sure your guild members pay attention to the time at the top of the battle.