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blake085's avatar
blake085
Rising Veteran
7 years ago
Solved

The game took 50 extra crystals for an arena refresh

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Huawei Y7 OS Version Android 8.0 Ally Code: (Find it here: http://bit.ly/AllyC...
bug
  • GladOS-013's avatar
    GladOS-013
    7 years ago

    Hi @blake085 and thanks for the report! Sorry to hear about your issue.

    This sort of thing can sometimes happen due to a weak or intermittent internet signal. If you click on it and it didn't refresh as expected, I recommend leaving the window and returning, which should cause the game to give you the most up-to-date status.

    In the meantime, please reach out to SWGOH Customer Support. Explain the situation to them, and tell them that AnswersHQ referred you to Customer Support for an "Accidental Purchase." In some cases, they are able to compensate you for the lost crystals in situations like these.


    https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/


    Hope this helps!

GladOS-013's avatar
GladOS-013
Hero (Retired)
7 years ago

Hi @blake085 and thanks for the report! Sorry to hear about your issue.

This sort of thing can sometimes happen due to a weak or intermittent internet signal. If you click on it and it didn't refresh as expected, I recommend leaving the window and returning, which should cause the game to give you the most up-to-date status.

In the meantime, please reach out to SWGOH Customer Support. Explain the situation to them, and tell them that AnswersHQ referred you to Customer Support for an "Accidental Purchase." In some cases, they are able to compensate you for the lost crystals in situations like these.


https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/


Hope this helps!

  • blake085's avatar
    blake085
    Rising Veteran
    7 years ago
    @GladOS-013 wrote:
    Hi @blake085 and thanks for the report! Sorry to hear about your issue.

    This sort of thing can sometimes happen due to a weak or intermittent internet signal. If you click on it and it didn't refresh as expected, I recommend leaving the window and returning, which should cause the game to give you the most up-to-date status.

    In the meantime, please reach out to SWGOH Customer Support. Explain the situation to them, and tell them that AnswersHQ referred you to Customer Support for an "Accidental Purchase." In some cases, they are able to compensate you for the lost crystals in situations like these.

    Hope this helps!

    Thanks, how do I get in contact of SWGOH Customer Support?

    • GladOS-013's avatar
      GladOS-013
      Hero (Retired)
      7 years ago
      Sorry, @blake085 I forgot to paste the link! I’ve updated my earlier answer to include the link to customer support.

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