Forum Discussion

chiefnastynate's avatar
chiefnastynate
5 years ago

Touchscreen Freeze iPhone 12 Pro Max

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 12 Pro Max OS Version iOS 14.3 Ally Code: (Find it here: http://bit.ly/A...
bug
EA_UltraSlide's avatar
EA_UltraSlide
Icon for EA Staff rankEA Staff
5 years ago

Hi @chiefnastynate 

Do you happen to have an estimate of when this has happened to you? Or a video of it occurring?

chiefnastynate's avatar
chiefnastynate
5 years ago
@EA_UltraSlide Hello. It happens a few times every day. It happened twice this morning while playing. I don't have a video, and I'm not sure it would help. As it would look like I just stopped clicking on stuff. The game itself isn't freezing, just my ability to interact with it. Sometimes, just before I get control back, I can see buttons pressing, but not doing anything.
  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA Staff rankEA Staff
    5 years ago

    Hi @chiefnastynate 

    We can't see anything out of the ordinary when looking at the logs available to us.

    We will attempt to source an iPhone 12 Pro Max to attempt to reproduce this.

    • EA_UltraSlide's avatar
      EA_UltraSlide
      Icon for EA Staff rankEA Staff
      5 years ago

      We have played on an iPhone 12 Pro Max this morning and didn't run into any screen freezing issues.

      • chiefnastynate's avatar
        chiefnastynate
        5 years ago
        @EA_UltraSlide Okay thanks for checking it out. I reported to Apple as well so maybe it's on their end. If I discover any useful info I'll let you know.

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.24,215 PostsLatest Activity: 2 hours ago