Forum Discussion

Estco101's avatar
2 years ago

Transferring account to new email

Hello, I would like to transfer my account to a different email address. Account is linked to EA with new email. EA Help told me to create new account and contact Help in-game which I did. After confirmation of my account details EA Help agreed to it as one time exception and I accepted. After few days of waiting and me asking for progress on transferring my account EA Help referred me to EA Troubleshooting guide for Android devices. I thought that is means I need to re-install the game which I did. EA Help chat is reset so I have to do this from the beginning. Is there any way I can speed up the process so I can manage to buy Light speed bundles before they are gone?

5 Replies

  • Barbarossa5's avatar
    Barbarossa5
    Seasoned Ace
    2 years ago
    @Estco101 ok i may not fully understand your request then.


    Do you want to transfer your ingame Progress from one Google Account to another Google Account? Is that what you want?

    If no: Please give me more details about what exactly you want

    If yes:
    Use Facebook linking. This way you can do it yourself.

    1. Login to you ingame account (with the correct game state)
    2. go to settings -> connect -> link to facebook
    3. select "this is the old devive"
    4.follow the instructions seen until connected.

    Then go to your other Google account. The one with the wrong game state

    1. go to settings -> connect -> link with facebook
    2. select "this is the new device"
    3. proceed as instructed

    then you should habe transfered your game state from the old Google account to the new one
  • Estco101's avatar
    Estco101
    2 years ago

    Is it not against the rules to show screenshots of chat history with EA Help ingame? It would probably be more helpful to illustrate what I want. English is not my native language.

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