Forum Discussion

ye0ylcgrufd6's avatar
ye0ylcgrufd6
Seasoned Newcomer
5 months ago

Trying to buy BB LSB gives me error.

I'm trying to buy BB LSB and doesn't let me. Every time I press the button it says "oops something went wrong" and the bundle hits goes away for an hour. AC 895 718 854
android
imperfect99's avatar
imperfect99
Seasoned Newcomer
5 months ago

I managed to process the purchase on the web store and got crystals instead of the characters, and the bundle is still in my store. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Please either open a case with an advisor by following the instructions here or use the in-game help to contact support. Thank you.

    • imperfect99's avatar
      imperfect99
      Seasoned Newcomer
      5 months ago

      I have opened a case. And spent 45 mins proving evidence. Got passed on hourly to some one that can help and told to make my own post of the forum. Feel like I have been brushed off. 
      well if it has not been fixed my end of week, I will be demanding a refund. Cos this constitutes breach of contract. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 months ago

        We looked into this and it looks like you got the bundle.

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