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Killin4MaulSkin's avatar
Killin4MaulSkin
Seasoned Rookie
2 years ago

Trying to buy the Din Djarin pack from the swgoh store

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Web Browser
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 396-638-325
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Trying to buy the new pack from the swgoh website using Paypal, and I get an error: "Your action cannot be processed That didn't work, let's try again. If the problem persists you may want to use a different payment method or try again later."
Steps: How can we find the bug ourselves? Go to https://store.galaxy-of-heroes.starwars.ea.com/ and after you log in, try to buy the Din Djarin packing using Paypal as the payment method.
Connection Type Wifi
Please select your region North America
Country Canada

Hi there!


I regularly purchase through your online store via web browser using my Paypal (the last time was earlier this week), and this is the first time I've ever encountered this issue:

The error code 

If I retry a few times, it eventually tells me to relog in.

I tried it when the pack was first released earlier today, and few times again right before I posted this.

3 Replies

  • You can contact EA Help for additional help, use the game in-store to buy the bundle or try a different payment method.

  • Killin4MaulSkin's avatar
    Killin4MaulSkin
    Seasoned Rookie
    2 years ago

    I am not reporting this in order to buy the pack, which I will do in-game instead, but rather to give you guys a head's up, because if you look at my purchase history I've been using this payment method for a long time.

    Just defeats the purpose of having your own stand-alone store to circumvent Google's commissions when you can't take payment.

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    2 years ago

    We don't capture payment methods for the purchases. Only platforms.

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