Tusken LSB error.

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? Iphone 14
OS Version 18.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 466643166
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I purchased the Tusken LSB from the webstore. Upon purchasing, I did not receive neither the coaxium for the kessle run or the tuskens themselves. I instead received around 2100 crystals along with an error message. I have been charged to my bank account but did not receive the product I intended to Is there anything I can do to receive my Tuskens?
Steps: How can we find the bug ourselves? Purchase the LSB through the webstore.
Connection Type Wifi
Please select your region North America
Country Canada

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The attached image has the order number.