Forum Discussion

ptitpique's avatar
6 years ago
Solved

TW rewards missing after forced game restart for me too

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Google pixel C
OS Version 8.1.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 764-771-857
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug After the end of the Territory battle, i took my reward and was starting to use it on the shops. The game bugged, told me that an error was forcing the game to restart (i think it was error 40.0). I started the game again, my rewards were missing and i was not able to pick them up again in my IG mail box
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country France

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Google pixel C
OS Version 8.1.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 764-771-857
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug After the end of the Territory battle, i took my reward and was starting to use it on the shops. The game bugged, told me that an error was forcing the game to restart (i think it was error 40.0). I started the game again, my rewards were missing and i was not able to pick them up again in my IG mail box
Steps: How can we find the bug ourselves?
Connection Type
Please select your region Europe
Country France

Hello !

An issue that caused me to lost my last TW rewards a couple of minutes ago. Is it possible to have them again please?

Sincerely

  • Hi @ptitpique,

    I was looking at your Territory War rewards, which you've claimed on 08/22/2019, 7:03:43 pm GMT+1. In detail you received:

    475 Territory Battle Currency.
    1400 Guild Currency.
    580000 Credits.
    2 Ability Material Zeta.
    3 Ability Material Omega.
    4 Ability Material Mk III.
    7 Mk 6 Athakam Medpac Salvage.
    10 Mk 3 Czerka Stun Cuffs Salvage.
    5 Mk 12 ArmaTek Cybernetics Prototype Salvage.
    10 Mk 3 Sienar Holo Projector Salvage.
    10 Mk 3 Carbanti Sensor Array Salvage.
    5 Mk 12 ArmaTek Armor Plating Prototype Salvage.
    7 Mk 7 Chiewab Hypo Syringe Salvage.

    Having a second look at our server logs it appears those rewards went indeed missing. You should find them in your inbox later today.

4 Replies

  • Hi @ptitpique and sorry to hear that.

    We've checked your account and you've claimed the rewards on 08/22/2019, 07:03:43 pm GMT+1.

    After that, you've spent 480 Territory Battle Currency on 08/23/2019, 7:31:31 am GMT+1 to buy 10 Mk 5 A/KT Stun Gun Prototype Salvage and another 130 Territory Battle Currency on 08/23/2019, 7:31:38 am GMT+1 to buy 5 Mk 1 Zaltin Bacta Gel Prototype Salvage. Those are still in your inventory. All other rewards appear to be added correctly as well. Let us know if that resolves your issue or if you are still missing any of the rewards.

  • ptitpique's avatar
    ptitpique
    6 years ago

    Hi @EA_HighCommand !

    For that you mentione, I spend my Territory Battle Currency from my previous Territory Battle.

    I think that is a confusion beetwen Territory Wars (TW) and Territory Battles (TB).

    For the TB, the rewards is OK. In fact, I have claimed the rewards on 08/22/2019, 07:03:43 pm GMT+1.

    For the TW, I have claimed the rewards on 08/23/2019 around 07:00:00 pm GMT+1 and the rewards be added in my inventory.

    But after the error 40 and the crash of the game and restart the rewards not in my inventory.

    Sincerely.

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    6 years ago

    Hi @ptitpique,

    I was looking at your Territory War rewards, which you've claimed on 08/22/2019, 7:03:43 pm GMT+1. In detail you received:

    475 Territory Battle Currency.
    1400 Guild Currency.
    580000 Credits.
    2 Ability Material Zeta.
    3 Ability Material Omega.
    4 Ability Material Mk III.
    7 Mk 6 Athakam Medpac Salvage.
    10 Mk 3 Czerka Stun Cuffs Salvage.
    5 Mk 12 ArmaTek Cybernetics Prototype Salvage.
    10 Mk 3 Sienar Holo Projector Salvage.
    10 Mk 3 Carbanti Sensor Array Salvage.
    5 Mk 12 ArmaTek Armor Plating Prototype Salvage.
    7 Mk 7 Chiewab Hypo Syringe Salvage.

    Having a second look at our server logs it appears those rewards went indeed missing. You should find them in your inbox later today.

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