Forum Discussion

6 years ago

Solved

TW rewards missing after forced game restart

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Xperia XZ1 OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCode ) 921...

bug

EA_HighCommand
6 years ago
Hi @And_OneMoreThing and thank you for the report.

We've checked our logs and it appears your rewards were added correctly to your account, except the Territory Battle Currency.

The 425 Territory Battle Currency should be in your inbox now.

For future reference, you can always get in touch with our Customer Support for missing items, rewards, etc.

EA_HighCommand

EA QV Team

6 years ago

Hi @And_OneMoreThing and thank you for the report.

We've checked our logs and it appears your rewards were added correctly to your account, except the Territory Battle Currency.

The 425 Territory Battle Currency should be in your inbox now.

For future reference, you can always get in touch with our Customer Support for missing items, rewards, etc.

And_OneMoreThin
6 years ago
@EA_HighCommand hello, i do not agree with your answer. Because i had 9 oméga mats after taking the rewards, 10 mk3 holo sienar, 1500+ cantina token and i was back to 6 omega mats, 2 mk3 holo sienar and 300- cantina tokens after the forced restart. I lost all the rewards, not only the tb currency...
- EA_HighCommand
  EA QV Team
  6 years ago
  Hi @And_OneMoreThing,
  
  We've had another look and you were right, all the rewards were missing, sorry about that. They should be in your inbox now.
  - And_OneMoreThin
    6 years ago
    @EA_HighCommand thanks a lot for your help, and have a nice day !