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PolterStrapieni's avatar
PolterStrapieni
Seasoned Newcomer
3 years ago
Solved

Unable to access a required internet resource message at the game lunch

Hello, From about 1h I'm not able to start the game. It hangs on splash screen (Loading cantina) with message "Unable to access a required internet resource..." My internet connection works so it's...
technical issues
  • Player_v03idoau's avatar
    Player_v03idoau
    3 years ago

    Yep. Game was back online and running 30 mins ago

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago
Marked as the Solution for Visibility Purposes

Hi folks, (thanks for the tag @s32orainrv3p)

Could you pop the following details in your replies please? 

  • What type of device are you experiencing the issue with? 
  • OS Version:
  • Ally Code: (Find it here: http://bit.ly/AllyCode ) 
  • Wifi/Mobile connection: 
  • Troubleshooting steps tried: 

Could someone share a screenshot of what you're seeing also please? It can help to have a visual sometimes.

Thanks, 

EA_Lanna 

  • jtcone's avatar
    jtcone
    3 years ago

    This is the error message.

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      3 years ago
      Excellent, thank you @jtcone!

      • PolterStrapieni's avatar
        PolterStrapieni
        Seasoned Newcomer
        3 years ago

        Hi,

        OS:Android 13

        Allycode: 363458265

        Connection: WiFi, LTE+

        And now it's working (bonus energy expired ☹️ )

  • Tiggerklavs's avatar
    Tiggerklavs
    3 years ago

    Ally code: 675161387 (DarkBananaBot)

    OS: iOS 16.5.1 and Bluestacks

    Device: iPhone (PC with Bluestacks)

    Wifi

    • jtcone's avatar
      jtcone
      3 years ago

      Not sure if it was luck or what but I was able to log in just now.

  • Tiggerklavs's avatar
    Tiggerklavs
    3 years ago

    Seems to work again for me

  • Tervho's avatar
    Tervho
    3 years ago

    Android Phone and BlueStacks

    Ally code: 972824625

    Tried reinstalling, connecting via google and/or EA.

    Working but missed 3 energy bonuses by this.

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