Unable to access a required internet resource message at the game lunch

Hi @Tiggerklavs, @jtcone and @PolterStrapieni 

That's great news! Thanks for letting me know you're back in the game. 

- EA_Lanna

Hey @s32orainrv3p, @Tervho, @WuOJot, @wkfwsp3vi834, @Obi1_Kenobi00, @Tmodot and @Player_v03idoau

It looks like it's working for some others who ran into this. Could you check your game real quick and see if you're able to get past the splash screen now too?

If not, make sure your Ally Code is noted down and then try these steps and launch the game once more: 

• Clear the app cache
• Clear the app store cache
• Check for updates
• Close any other apps you may have open
• Check device storage
• Switch the connection type (if you're on Wifi, try mobile data and vice versa)
• Restart the device

Use these guides to follow the steps for your device type: 

1. EA mobile game troubleshooting on Ipad and Iphone
2. Android troubleshooting for EA Mobile Games

For those on Bluestacks, I'm sorry, we don't use of emulators so there are no TS steps I can share for that. You would need to link in with the emulators support team directly for assistance there. 

- EA_Lanna

I have the same problem and can only log into the game via wifi. I can't get into the game through the cellular network. I am getting the same message shared by other players. Tried all the steps - reinstalled, cleared cache. Nothing worked for me, I can only get into the game via wifi. My device is Oukitel WP15 5G, Android 11, my network is 5G unlimited high-speed internet, my code is 424-373-518. Up until two updates ago I had no problem logging into the game whether via wifi or cellular, after the Taron Malikos update I can't log in via cellular and it's really bothering me because I can't constantly search for wifi. Please help!