Hello,
From about 1h I'm not able to start the game. It hangs on splash screen (Loading cantina) with message "Unable to access a required internet resource..."
My internet connection works so it's something on your side.
Please fix it.
Moreover, online web store also doesn't work with my credentials.
Yep. Game was back online and running 30 mins ago
Community ManagerHi @Tiggerklavs, @jtcone and @PolterStrapieni
That's great news! Thanks for letting me know you're back in the game.
- EA_Lanna
Community ManagerHey @s32orainrv3p, @Tervho, @WuOJot, @wkfwsp3vi834, @Obi1_Kenobi00, @Tmodot and @Player_v03idoau
It looks like it's working for some others who ran into this. Could you check your game real quick and see if you're able to get past the splash screen now too?
If not, make sure your Ally Code is noted down and then try these steps and launch the game once more:
Use these guides to follow the steps for your device type:
For those on Bluestacks, I'm sorry, we don't use of emulators so there are no TS steps I can share for that. You would need to link in with the emulators support team directly for assistance there.
- EA_Lanna
Yep. Game was back online and running 30 mins ago
I have the same problem and can only log into the game via wifi. I can't get into the game through the cellular network. I am getting the same message shared by other players. Tried all the steps - reinstalled, cleared cache. Nothing worked for me, I can only get into the game via wifi. My device is Oukitel WP15 5G, Android 11, my network is 5G unlimited high-speed internet, my code is 424-373-518. Up until two updates ago I had no problem logging into the game whether via wifi or cellular, after the Taron Malikos update I can't log in via cellular and it's really bothering me because I can't constantly search for wifi. Please help!
