Unable to access SWGOH Webstore for 5+ days – Retry loop (Ally Code 386-729-384)

Update – Fixed

After being locked out of the Webstore for over a week with the endless “Retry” loop, the issue is now resolved.

What fixed it:

The Unlink button for EA Connect eventually became available again (it seems there is a cooldown of roughly a week after previous linking/unlinking attempts).

I unlinked the old EA account, created a completely new EA account with a fresh email, and linked that new account to my SWGOH account.

After that, the Webstore login worked normally again.

Summary of the problem for others:

• Symptoms: Verification code works, but after entering it you get a blank page and are sent back to login with “Retry”.
• Support confirmed a second/conflicting EA account was linked on the backend.
• Normal troubleshooting (password reset, different devices, browsers, etc.) did not help.
• The Unlink button was greyed out / non-functional for several days.

If you’re in the same situation, check periodically whether the Unlink option becomes available again. Once it does, unlinking and linking a brand-new EA account appears to clear the conflict.

Hope this helps anyone else stuck with the same issue.