Unable to connect

i am on iOS, and recently whenever my client decides to check for updates i get a connection error and the game will not load. this occurs on LTE mobile data and *some* wifi connections, although luckily not my home one. however, for a mobile game *from the chinese app store* it does make it rather unplayable if i cannot connect while on mobile data.

the game itself works fine and if this "checking for updates" process is skipped by the client it logs me straight in and i can play out and about no problems.

it is a recent phenomenon; i don't remember it happening at all before the guilds and raids client update. i guess it is a problem with the update server not being accessible from mainland china - if anyone wants to reach out to find out more information and pinpoint why it isn't working, i am here. it is driving me to the edge of quitting, however, as i can't play when i want to the most - on my commute.

@Nicho1991 Hey,

Apologies for the late reply, are you still experiencing this issue while attempting to play the game from China?

Cheers,

Nils

I'm having the same issue located in the UK on Android Marshmellow but I'm in the UK 

@captainzebralegs How are you connected to the internet on your mobile device currently?

via wifi. I've tried it on other connections and it's doing the same. A couple of others in my guild is having the same issue. 

@dandaniel999 And you are on iOS?

Cheers,

Nils

yes, i'm on iOs. i see the issue over data and *some* wifi connections, but not the wifi at my home or work (thankfully).

If i see "checking for updates" when i load the app, it works fine. if i do, i know i'm in for a world of disappointment.

@dandaniel999 Okay, thanks for the clarification.

I don't have any additional advice at this stage, but will pass the information on and get back to you once I get any news.

Cheers,

Nils

oops that should say if i *don't* see check for updates, not if i do see it.

if i don't see it, it goes to loading cantina and works perfectly.

if i do, it hangs, and says connection error and won't progress past check for updates.

many thanks 🙂