Forum Discussion

Paerdaks's avatar
3 years ago
Solved

Unable to login

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? 13
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 318667362
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug My app does not proceed past the main loading screen (the screen with all the character drawings). It just sits there and then gives me a connection issue error message.
Steps: How can we find the bug ourselves? Open app and wait
Connection Type Wifi
Please select your region North America
Country Usa

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? 13
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 318667362
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug My app does not proceed past the main loading screen (the screen with all the character drawings). It just sits there and then gives me a connection issue error message.
Steps: How can we find the bug ourselves? Open app and wait
Connection Type Wifi
Please select your region North America
Country USA

  • Thank you for the report. We flagged your report and are investigating the source.

4 Replies

  • Could you try a few steps in the Basic Troubleshooting Guide and check if this helps?
    I would recommend swapping your connection from wi-fi to mobile, or changing your wi-fi connection if possible. 
    Have you also tried to re-install the application?

  • @Paerdaks Is this the error you received
    "Connection Lost: Your session has expired. Either another device has logged onto this account, or it has been 24 hours since you last logged in." ?
  • Paerdaks's avatar
    Paerdaks
    3 years ago

    I have tried reinstalling and using mobile. But it still says connection error. Try again. I have also tried the troubleshooting tips. 

    I was able to get in but then it would give me the spinning wheel and then connection error message whenever I navigated around the app. 

    @EA_Gunner 

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    Thank you for the report. We flagged your report and are investigating the source.

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