Forum Discussion

tahiriveila23's avatar
6 years ago
Solved

Unable to make crystal purchase

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone xr
OS Version iOS 12.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 741249829
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Unable to purchase crystal bundle in game
Steps: How can we find the bug ourselves? Unlnown
Connection Type Wifi
Please select your region North America
Country United states

I am trying  to buy Crystals in game and keep getting the same error message with full internet access and valid payment info attched

  • EA_HighCommand's avatar
    EA_HighCommand
    6 years ago

    Hi @tahiriveila23 and thank you for the reply.

    Did you previously use a gift card as well? We can see a successful purchase yesterday (03.07.2019) as it appears and were wondering if you used the same payment method.

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