Unable to purchase Darth Revan Light Speed Bundle
Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Galaxy S23
OS Version 14
Ally Code: (Find it here: http://bit.ly/AllyCode ) 444765851
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Recently I attempted to purchase the Darth Revan Light Speed Bundle in the webstore. I went through the purchase process and used PayPal to purchase the bundle. However, during the final steps of the process, my connection timed out, and the sale never finalized. I was not charged. However, somewhere in the system, a parameter got checked that says i have purchased it, and since it can only be purchased once, I cannot attempt to purchase this item again.
Steps: How can we find the bug ourselves? Connection time out during purchasing process
Connection Type Mobile
Please select your region North America
Country United States
I attempted to use it workaround by having a friend purchase the bundle as a gift and I'm ineligible to receive it. In-game support has been completely unhelpful with this issue. Reviewing similar bug reports indicate a blocker on your end needs removed.
Hi @gnomad420, and thank you for the report.
When a purchase is failing in the webstore (for whatever reason), it takes a while until it is cleaned up in the background. Until then the item you wanted to purchase will not be available (if it has a purchase limit of 1, that is) for that time. Once the purchase was cleared the item will become available again. This is not a bug but the intended behavior.
