Unlink game from Hacked Old FB
Hi EA, My SWGOH game was previously linked to an OLD Facebook account which got hacked. And I suspect the hacker used that OLD Facebook account to login into my current game. I don't have the creden...
Forum Discussion
Hi @EA_Lanna, thanks for your quick reply. Initially it showed Connected (for Facebook) and I disconnected it. Note the Old FB account is no longer in my mobile device, nor do I have access to it or the credentials. After that, the hacker was still able to connect into my SWGOH game again using his hacked Old FB session on his mobile device.
Is there a way for EA or CG to unlink all Facebook accounts from my SWGOH game account via the backend? That way I may be able to secure access to my game.
EA_Lanna
Community Manager
Community ManagerHi @1234576167000,
It's great to hear you were able to disconnect that Facebook account from your SWGOH account. A SWGOH account can only have one Facebook account linked up at a time. If you're concerned there might be a Facebook account added since you disconnected the older one, you can check by opening up 'Settings' in the game, selecting 'Connect' and checking the Facebook option. It will read 'Facebook Connect' if there's no Facebook account linked up yet or it will read 'Disconnect Facebook' if there is an account linked up.
In terms of the support team removing Facebook links, I'm honestly not sure if they have that ability but if the steps I shared above are giving you trouble and you'd like to connect with our support team, please use the in-game option to generate a help ticket. This thread will help outline how to do this:
Please make sure to have your Player Id and Ally Code handy as they may need this:
- EA_Lanna
Hi @EA_Lanna thanks for your reply.
Is it possible for my SWGOH game to be connected to two FB accounts at the same time? Say the game was already connected to the hacked old FB account on the hacker's mobile, then I login to the game on my Google Play Store account and click disconnect FB then connect my unhacked new FB account to the game.
Would it be possible for the hacker to still connect to my game with the hacked old FB account again (since on his device there is still an active session)?
I did connect with EA Support using those means described, however they couldn't help as much as you have done so far.
