Forum Discussion

USMCIceman's avatar
2 years ago

Update webstore email

I have what feels to me like a very simple request.

My work is changing email domains, and I need to update the email I use for webstore as I will be losing access to the old email domain in a few weeks.

I have tried exhaustively to get help through the in-game chat and been completely unsuccessful.  Totally frustrated.

My Game Center ID is tied to my game (and allows me to access my account when I have changed devices in the past).  I have no issue accessing the game.  

I have been able to provide all my ally code, player ID, and related email addresses (can provide here upon request including screenshots from in game chat, but would prefer to do so in a DM and not public forum)…but so far, the in-game support has been totally unable to help me with this.  I’ve been trying since June 22nd…as of the time of this writing, it’s July 18th.  

Please let me know what info you need from me…driver license, MFA to email, blood and urine sample, first born child…I’ve got it all…literally just need to change my email address for webstore.  

3 Replies

  • More of the convo from in-game chat

  • USMCIceman's avatar
    USMCIceman
    2 years ago

    Aaaand finally…I don’t play FIFA…why is this even a question?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @USMCIceman

    I'm catching up with this board and spotted your thread. While there's nothing I can do to help with the support team side of things, there is something I can recommend. You might not need the support teams help updating your webstore email address if you still have access to the address (hopefully it's not been closed down yet). 

    The webstore uses your EA account login. If you update it on the EA account, you'll update it in the webstore. To update your email address:

    1. Login to help.ea.com
    2. Go to your EA Account and Billing Settings.
    3. Click on the About Me tab.
    4. Click Edit next to Email Address to update the email that we have on file.
    5. Type in the code the system sends you to confirm your identity, then change away!

    - EA_Lanna

Featured Places

Node avatar for SWGOH Technical Issues

SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.Latest Activity: 4 hours ago
28,080 Posts