Forum Discussion

2 years ago

Solved

Web Store purchases not delivered (Bug)

Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? Phone, tablet, BlueStacks OS Version Multiple versions 7, 8, I think Ally Cod...

bug

EA_Gunner
2 years ago
@WanouMars Your case details were reviewed again and the issue should be now updated.

EA_Gunner

EA QV Team

2 years ago

@WanouMars You will get a reply for your EA case in the next few minutes. Please recheck your EA case.

WanouMars

2 years ago

Hi @EA_Gunner and many thanks for your reply!

Indeed, items were delivered to my inbox in-game, but the items were not delivered to my account after I "opened" the messages (I don't recall the exact terminology there, but there's usually a button to open / delete messages).

After I attempted to open these messages, I got the error message related to "not the right guild type" or something along these lines - I didn't take a screenshot unfortunately.

One easy check for you: I purchased the Maul's Relic Hoard pack that contain Maul's shards but my account doesn't have any shards for this character (see attached screenshot).

This pack was 28,49 €. Is there anything you can do there?

Thank you,
WanouMars

EA_Gunner
EA QV Team
2 years ago
@WanouMars Can you reply to your case with this information? We are not handling missing purchases on AHQ.
- WanouMars
  2 years ago
  I will, hopefully someone can help, eventually.
  Thanks anyway!
  - EA_Gunner
    EA QV Team
    2 years ago
    @WanouMars Your case details were reviewed again and the issue should be now updated.