Webstore not accessible bc email verification does not arrive
End of August I could not access the webstore anymore, because the verification email with the verification code stopped arriving. At first I thought maybe it's a temporary issue, but after several days, still nothing. I checked my spam folder (which was full of spam, but no mails from EA) and other possible locations. Other email from other senders arrive without issue, just no verification mail from EA.
So I contacted E A Support early September. They were really not helpful and did not seem to understand the problem. Eventually I got a list with problem solving issues and the closest one suggested changing the email address through the EA ID. But I had never made an EA account to my knowledge (or maybe I forgot, it's entirely possible) so I had no password. But in order to gain access or change the password you need a... verification mail, which also does not arrive. So I was stuck.
After a week of going back and forth, someone finally seemed to understand, and sent me a direct email with a link so I could change the password to my EA ID. Finally a step forward!
Sadly, that's where I got stuck again because now, in order to change my email address, I had to receive a verification email which.... does not arrive either.
We are now nearly 4 weeks and countless messages back and forth later, the same suggestions are being given over and over without reading the previous exchanges and I still have no access to the webstore.
Now, a customer support person writes that I may have broken a link to my EA ID because I changed my email address (!). Except I did not change my email address (yet), since the verification mail never arrived. Also, changing the email address was customer support's own solution offered to my being unable to log into the webstore.
I am getting really frustrated by the responses that lead nowhere, and seem to completely ignore the steps already taken.
How do I solve this? I truly love the game and regularly spend -small- amounts in the webstore, but I have now been missing out on content I was really looking forward to (Great Mothers, yay!!! And other stuff like calendars etc). Also, this has cost me a lot of time writing to customer support without any real solutions provided, only to end up in the same place as before.
Please please please help me, you are my only hope ;)
