Wrong conquest rewards

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? Iphone
OS Version 18.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 212-336-182
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug The first round of this conquest with dark side Rey. I received the wrong rewards. I had over 630 keycards around 5 days before conquest ended and was farming DCs over the weekend. When I received my rewards (December 9th) I was only given credit for 622 keycards so I missed out on 25 Rey shards. I took a screenshot of my rewards but unfortunately I didn’t take a picture of my red crate because this has never happened. I put in a help ticket and also in forums but can’t find my original post. I’m positive I had red crate, haven’t missed one in quite a while.
Steps: How can we find the bug ourselves? Don’t know if you can look up my past keycards count but that would be wonderful if you could
Connection Type Mobile
Please select your region North America
Country United States

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Only received credit for 622 keycards on December 9th when I had achieved max rewards/red crate over 630z