Zeta Elite purchase not given

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? Purchase not received
OS Version 17.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 231-236-857
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Purchase made of Zeta Elite package through game store. Transaction was completed, , shows as correctly debited in online banking, said “You’re all set” and then the game restarted. No package was given. Have restarted a couple of times to no avail. Ally code: 231-236-857
Steps: How can we find the bug ourselves? ?
Connection Type Mobile
Please select your region Europe
Country UK

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