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Olinka92's avatar
Olinka92
Seasoned Newcomer
2 months ago
Solved

Serious bug after latest update - can't scroll right (so I cannot play)

After this update I cannot scroll right AT ALL. So I can't play the game at all. Please fix it. 

I'm using Macbook with Windows installed. Everything was ok until yesterday. Today initially I had an issue with the resolution in the game, it was super small with black areas on right and left. Then I changed my computer's resolution and now there aren't any black areas but I cannot move to the right at all in the game. 

Please fix it as soon as possible. I paid for my a game and I cannot use it because you are allowing such poor quality of work and probably lack of proper testing. 

  • EA_Solaire's avatar
    EA_Solaire
    21 days ago

    Hi all,

    This issue was resolved in today's patch:

    • Edge-scrolling hit zone now includes the full letterboxing area

     

    If you're still experiencing this issue, please create a new thread so we can investigate into this further. 

    Thank you! 

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  • icemanxman8's avatar
    icemanxman8
    New Vanguard
    2 months ago

    I'm on Windows 11 and can't move my mouse to the side since this update. 

  • laureliloo3's avatar
    laureliloo3
    Seasoned Newcomer
    2 months ago

    I'm on Windows 11 too. I can't scroll left or right, MAKING THE GAME UNPLAYABLE!

    EA please fix the game I purchased.

  • larissalasca's avatar
    larissalasca
    Rising Novice
    25 days ago

    Hi all, I just created a thread on this issue without realising there were other people experiencing scrolling issues. I'm on Windows 11 and can scroll up and down, but not side to side. It's nice to know I'm not the only one! I've just run dxdiag as suggested  - how and where do I submit it?

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Hi all,

    This issue was resolved in today's patch:

    • Edge-scrolling hit zone now includes the full letterboxing area

     

    If you're still experiencing this issue, please create a new thread so we can investigate into this further. 

    Thank you! 

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