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2 Replies
AnaiyaIllyria Please update your laptop's Nvidia graphics driver, which is almost two years old. You can get the newest driver here:
https://www.nvidia.com/en-us/drivers/
Use the Game Ready Driver on the right. Run it as an admin: right-click the download and select "Run as administrator." Restart your computer afterwards and before trying to play.
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 1 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
- AnaiyaIllyria17 hours agoRising Newcomer
I updated the graphics driver as requested. Here is the error I am now getting through the reliability monitor.
Source
Killer ProviderDataHelper ServiceSummary
Stopped workingDate
2/18/2025 9:27 AMStatus
Report sentDescription
Faulting Application Path: C:\Windows\System32\drivers\RivetNetworks\Killer\KillerProviderDataHelperService.exeProblem signature
Problem Event Name: BEX64
Application Name: KillerProviderDataHelperService.exe
Application Version: 3.1524.510.1
Application Timestamp: 663e3e89
Fault Module Name: KillerProviderDataHelperService.exe
Fault Module Version: 3.1524.510.1
Fault Module Timestamp: 663e3e89
Exception Offset: 0000000000053d39
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4d4c
Additional Information 2: 4d4cb21a5b7e12b5306764c236353e12
Additional Information 3: 878c
Additional Information 4: 878c35a12fbc4935ca586ca101f3fc1fExtra information about the problem
Bucket ID: 59d759bfb795e65e70a4ebba8c680cb5 (1199342587239468213)
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