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108f7c7681827b7f
Seasoned Newcomer
11 months ago
Solved

Sims 1 Legacy Crashing

I have a Predator Helios 16 Gaming Laptop and I purchased Sims 1 Legacy Collection. Upon loading the game, I hover over the create family button and when I click it, the game crashes and goes back to my desktop. 

Are their any specific settings that I need to change in order for the game to work? I requested a refund from Steam but due to purchasing the bundle, Steam won't refund me due to having sims 4 a few months before getting the bundle with hours of game play attached to it 

  • 108f7c7681827b7f  I'm not sure whether you have the same underlying issue as is covered here:

    Sims 1 Legacy empty neighborhood | EA Forums - 11892990

    But please try that workaround anyway.

    Edit:  This issue should be resolved now.  For anyone still who is missing any neighborhood data (sims, lots, whatever), or whose game is crashing after the initial video but before loading into a household, you can try reseting your user data.  If you're not attached to your save, please go here:

    C:\Users\your username\Saved Games\Electronic Arts

    and remove or rename the "The Sims 25" folder.  This will reset all your in-game progress, and the files and subfolders should populate as normal now.

    If you still see missing neighborhood data after a reset of the Sims 25 folder, please post in the thread linked below stating what is missing and what platform (EA App, Steam, Epic) you're using.

    Sims 1 Legacy empty neighborhood | EA Forums - 11892990

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  • 108f7c7681827b7f  I'm not sure whether you have the same underlying issue as is covered here:

    Sims 1 Legacy empty neighborhood | EA Forums - 11892990

    But please try that workaround anyway.

    Edit:  This issue should be resolved now.  For anyone still who is missing any neighborhood data (sims, lots, whatever), or whose game is crashing after the initial video but before loading into a household, you can try reseting your user data.  If you're not attached to your save, please go here:

    C:\Users\your username\Saved Games\Electronic Arts

    and remove or rename the "The Sims 25" folder.  This will reset all your in-game progress, and the files and subfolders should populate as normal now.

    If you still see missing neighborhood data after a reset of the Sims 25 folder, please post in the thread linked below stating what is missing and what platform (EA App, Steam, Epic) you're using.

    Sims 1 Legacy empty neighborhood | EA Forums - 11892990

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