Forum Discussion

kfetters1992's avatar
kfetters1992
Seasoned Newcomer
9 days ago
Solved

Sims 1 Legacy Still not opening despite 2/6 update

Anyone still having issues opening sims 1 since 2/6/25 update. I am still getting this error message. Still haven’t got to play yet ughhh!
  • EA_Solaire's avatar
    EA_Solaire
    3 days ago

    Hi all,

    This issue was resolved in today's patch:

    • On several hardware configurations, the game would display a “Unable to find a suitable Vulkan device” error (AMD Radeon RX 5700 XT, NVIDIA GeForce RTX 2060, NVIDIA GeForce RTX 3060, and others)
    • Some players who have experienced problems with getting an error indicating a lack of Vulkan compatible devices have reported that in some cases removing "OpenCL™, OpenGL®, and Vulkan® Compatibility Pack" can resolve the issue

     

    If you're still experiencing this issue, please create a new thread so we can investigate into this further. 

    Thank you! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
9 days ago

Marking as solution for visibility only 

 

Hi all,

Can you let me know which launcher you're currently playing through- Steam, Epic or EA app, as well as provide a DxDiag and a vulkaninfo report please?

For the vulkaninfo, click Windows key-R, enter vulkaninfo in the run box, and wait for the scan to finish (the scroll bar should stop moving).  Click anywhere in the window and click ctrl-A to highlight all the text.  Click ctrl-C to copy.  Open Notepad and ctrl-V to paste.  Save the file as vulkaninfo [your username] , upload it to a third-party filesharing site, and send a private message to me with the link.

Please also try uninstalling the "OpenCL™, OpenGL®, and Vulkan® Compatibility Pack" if you have this currently installed to your PC. 

Thank you! 

kfetters1992's avatar
kfetters1992
Seasoned Newcomer
9 days ago

I am playing through EA app

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