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acrabtree1123's avatar
acrabtree1123
Rising Traveler
6 months ago
Solved

Sims Legacy still won't open despite 2/12 update

I still am having the same vaulkan error after today's(2-11-25) update. tried repairing thru the EA app also. 
  • EA_Solaire's avatar
    EA_Solaire
    5 months ago

    Hi all,

    This issue was resolved in today's patch:

    • Some players who have experienced problems with getting an error indicating a lack of Vulkan compatible devices have reported that in some cases removing "OpenCL™, OpenGL®, and Vulkan® Compatibility Pack" can resolve the issue

    If you're still experiencing this issue, please create a new thread so we can continue to investigate.

    Thank you! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
6 months ago

Marking as solution for visibility only

Hi all,

If you're still experiencing this issue after today's patch, please include your DxDiag and vulkaninfo report so we can continue to investigate.

To gather your vulkaninfo report, click Windows key-R, enter vulkaninfo in the run box, and wait for the scan to finish (the scroll bar should stop moving).  Click anywhere in the window and click ctrl-A to highlight all the text.  Click ctrl-C to copy.  Open Notepad and ctrl-V to paste.  Save the file as vulkaninfo [your username] , upload it to a third-party filesharing site, and send a private message to me with the link.

Please also try uninstalling the "OpenCL™, OpenGL®, and Vulkan® Compatibility Pack" if you have this currently installed to your PC. 

Thank you! 

TaylorSchipman's avatar
TaylorSchipman
Seasoned Rookie
6 months ago

Tried my Desktop and HP Laptop, both are still having issues still after the update. Play on the EA app. Including both DxDiags - Vulkan not on either computer. Have uninstalled opencl, opengl, and updated Windows Visuals - still no change. Thanks!

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