Your video card is integrated into your CPU which is an Intel(R) Core(TM) i3-2120.
It was released in 2011 and does not support Vulkan, which is the graphics API they chose.
Sadly, the Sims Legacy Collection is not compatible with your computer since it doesn't meet the minimum requirements.
Do note that TS2 Legacy Collection does not use Vulkan and will probably run fine.
so is my computer to old to run it? Sorry im not great with computer lingo. If it wont run ever im going to have to ask for a refund 😭 wish they accommodated for everyone
You can try downloading the Vulkan compatibility pack to see if it works:
https://apps.microsoft.com/detail/9nqpsl29bfff
If it doesn't, you can talk with an advisor to see if there's something else to be done:
https://help.ea.com/en/solutions/?product=the-sims-legacy-collection&topic=load-game
