The Sims Legacy Houses Invisible

Hello!

I'm posting on the EA forum because I purchased The Sims Legacy Collection from Steam a week ago, and I've been having issues playing the game. I searched for solutions on the Steam forums, but I still haven't received a response.

To summarize the issues, I'll describe them in the following points:

1. The game starts without any problems.
2. When I load the neighborhood, no houses appear (as shown in the screenshot).
3. I can access and view community lots without any issues.
4. When I try to click on "Create a Sim" in the neighborhood where houses should be, the game instantly crashes and closes completely.

I've read that the problem might be related to graphics. Here are some of the "solutions" I've tried:

1. I checked and changed the graphics settings to run the game using the Intel GPU: No change, the game launches but still no houses appear.
2. I tried running the executable as an administrator: No difference.
3. I tried changing the compatibility mode to Windows 8 and Windows 7: It didn’t work either. In fact, in Windows 8, the game didn’t even start.
4. Finally, I updated my Intel graphics drivers using their support assistant and performed a clean installation (removing the old drivers and installing the latest version): It still didn’t work, and the houses are still missing. 

I've read in some discussions that, to determine the exact solution, I should attach my DxDiag report. I will include it here in case someone can help me find a fix.

I appreciate any help. Thank you! :'(