TS1 Legacy - No neighbourhoods on startup and crashes without warnings

Question

I tried playing for the first time today on Steam (after updating for Patch 3). Initially it loads into a neighbourhood, but there are no pre-made houses or families. I tried to visit Downtown and the game got stuck on a loading screen, and then crashed with no warning after I clicked the screen (because I was bored of the loading screen after 3 minutes). Trying to play again causes a crash to desktop without warning after "The Sims" splash art has finished "loading". If I delete the "The Sims 25" folder in my "Saved Games" folder, I can repeat the above crashing cycle.

System:
TS1 Legacy Collection
Steam; Patch 3; 12/02/2025
Windows 10
3440x1440
i5-4690K
AMD Radeon R9 200 Series
8GB RAM

admiral_sloth · Answer

Apparently before today's patch deleting the sims 25 folder was the fix, but this patch must have made that fix obsolete, I have the same issue

angelicapixels · Answer

The exact same thing is happening to me. Just bought a steam deck to play this game. I installed it, and there's a neighborhood with no houses. When I click to create a family, the game crashes. I've uninstalled and reinstalled multiple times but nothing is working. cc: puzzlezaddict who was able to help someone else in a different thread to see if they can help us here!

8ba468f807e2301b · Answer

The solution to the empty neighborhood, crashing on create sims has been found. Solution:

Go to:

- C:\Program Files (x86)\Steam\steamapps\common\The Sims Legacy Collection

- Copy the folder named "UserData" (Also UserData2,3,4 up to 8, those are the extra neighborhoods)

-Paste "UserData"(and UserData2,3,etc) in C:\Users\YOURUSERNAME\Saved Games\Electronic Arts\The Sims 25

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TS1 Legacy - No neighbourhoods on startup and crashes without warnings

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