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mykb_x's avatar
mykb_x
Rising Novice
10 months ago

How can I fix BLANK ERROR WINDOW ?

When launching the game, a pop-up window appears, but it contains no information. If I click "YES," I can play normally but the game won't save and if I click "NO" the game doesn't work at all.
bug
technical issues
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
10 months ago

Hey there mykb_x 

In addition to the requested information above, could you please also locate your crash dump and provide those details for us?

You can find this in C:\Users\<username>\Documents\EA Games\The Sims 2 Legacy\Logs

Thank you! 

  • mykb_x's avatar
    mykb_x
    Rising Novice
    10 months ago

    EA_Solaire 
    This folder is empty. 😢

    P.S. Im playing on Steam

    Thank you

     

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