How to get TS2 - Ultimate Collection (Windows)

I tried that earlier and I even said I had my physical copy of The Sims 2 with the game code (so that way when they asked for it I could give it to them) but I couldn't get it. :/ They said ''Experts are sorry and they say that now nothing can be done about this issue''. The customer support person put me on hold for a couple minutes to ask someone about the UC but yeah. Do you think maybe they decided to stop giving it out already to people who have a game code?

I agree with Mistletoe. I've had a few bad ones myself.

@Mistletoe143 Okay, I'll try again later or tomorrow, hopefully then I'll be able to get it. And is there maybe a specific help topic I should choose? The first time I chose 'General Questions', should I choose that one again or a different one?

Hi. I hope it's ok to pop in and share my experience in getting The Sims 2 UC. Like a lot of people I missed out on the promotion back in July and thought I would never ever get it. I own all the expansions and stuff packs & really wanted them in my Origin account so they would be backed up and easily installed. I came across this post last night and it gave me hope that I could still get Sims 2 UC. I saw your post this morning @NerdySims99 and was sadden that you were unable to get it. But the other two posters said they were wrong in not giving it to you.

So this afternoon I used the EA Online Chat. I used the help topics - The Sims 2/PC/Codes. I let him know that I was trying to add my Sims 2 product codes to my Origin account and they were being rejected. Which is what happened last night when I tried to enter them. He asked if I had the games with me. He then asked for me to take a picture of each Sims 2 disk with my hands holding them. He sent me a link to attach the pics to the chat conversation. I sent two pictures with two disks in each picture & my hand holding one of the disks. He then verified my account and sent me a product code to redeem in Origin for The Sims 2 UC. I'm so happy that it worked out and I hope you get your game too! Thanks @Simasaurus09 and @Mistletoe143 for you information. The Sims 2 is my absolute favorite, I'll love it forever!!!

So I just got off with the customer support and I got the collection! I don't have an Origin Client since my current laptop can't handle a game so there is no point in having it so they added it to my account and said whenever I get the Client it will be there. :) They were super nice. Although the second rep gave me an invalid code so I had to mention to the third rep that so they just went and added it straight to my account.

thanks so much for the info guys! I just got the UC, after chatting with a second advisor, who was very friendly and helpful. I followed SimBunny's tip for the topics (The Sims 2/PC/Codes) they also asked me for a picture of the sims 2 disks + my name and date written on a paper. I'm downloading the game already, can't wait to play! :D

@winterloc I think it took me an hour to download and install. It does depend on how strong/fast your internet connection is. It's normal for it to take long because this is the whole collection.

When you have it installed and start it up for the first time, it might take a while to get past the loading screen. That's normal and that's because it's setting up the folders for the game. After that everything should start up normal.

This thread should be stickied so people don't pay a ridiculous amount of money buying the expansions from Amazon/eBay when they can just get the whole collection for the price of the base game.

> @bobyo2001 said:
> This thread should be stickied so people don't pay a ridiculous amount of money buying the expansions from Amazon/eBay when they can just get the whole collection for the price of the base game.

That's a really good idea. It hurts to see people paying 20-30 dollars for just the base game (or a deluxe or double deluxe) and more for the expansions and stuff packs! I mean, you can find EP's and SP's for under $10 now (used, not brand new) but it's still better to pay just the price of the base game and get the rest free. :D

Wait so if I find the base game of TS2 I can get the expansion packs and game packs for free?